Privacy Policy

1. Information We Collect

We collect information that you provide directly to us, including:

• Account information (name, email, phone number)
• Call data and voice recordings (with your consent)
• Usage information and analytics
• Payment and billing information

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices and support messages
• Respond to your comments and questions
• Develop new products and services

3. Data Retention and Deletion

For Individual accounts, call transcripts are immediately deleted after processing. Task metadata is retained for 30 days by default. Enterprise accounts have configurable retention policies with options for immediate deletion, 30 days, 90 days, or 1 year.

4. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit and at rest, secure data centers, regular security audits, and access controls.

5. GDPR & CCPA Compliance

We comply with GDPR and CCPA regulations. You have the right to:

• Access your personal data
• Request data correction or deletion
• Object to data processing
• Data portability
• Withdraw consent at any time

6. Third-Party Services

We may use third-party services for payment processing, analytics, and infrastructure. These providers are contractually obligated to protect your data and use it only for the purposes we specify.

7. Contact Us

For privacy-related questions or to exercise your data rights, contact us at privacy@amcalling.ai or use our Data Subject Request form.